Shipping Policy
Introduction
Thank you for shopping with EMIAH. This Shipping and Delivery Policy outlines our policies and procedures for shipping and delivering products to you. By ordering from us, you agree to the terms set forth in this policy.
Shipping Methods
- Standard Shipping: Estimated delivery within 3 to 5 business days.
- Expedited Shipping: We do not currently offer expedited shipping services.
- International Shipping: Available for countries outside the continental United States, with an estimated delivery within 7 to 14 business days. Additional customs duties and taxes may apply.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your order.
- Free Shipping: We offer free standard shipping for all orders.
- Flat Rate Shipping: During certain promotions or for specific products, we may offer flat rate shipping.
Order Processing Time
Orders are typically processed within 1 business day. Processing time may vary during peak periods or for customized products.
Tracking Your Order
Once your order has shipped, we will send you a confirmation email that includes a tracking number and a link to track your package online.
Delivery
- Delivery Address: Please ensure your delivery address is correct and complete when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
- Failed Delivery Attempts: If the courier cannot deliver your package after several attempts, it may be returned to us. We will contact you to arrange for redelivery, which may incur additional shipping costs.
- Signature Requirement: For high-value orders, we may require a signature upon delivery to ensure the safe receipt of your products.
International Shipments
Customers are responsible for any customs duties, taxes, and fees levied by their country's customs for international orders. Customs processing delays may affect delivery times.
Shipping Restrictions
Due to carrier restrictions, we may be unable to ship to certain addresses, including P.O. boxes and military APO/FPO addresses.
Changes to Your Order
If you need to change the shipping address or modify your order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order is over 24 hours old or in the processing stage.
Contact Us
For any questions or concerns regarding shipping and delivery, please contact our customer service team at support@emiah.com or 731 434 2587.